One of the advantages of the “Buy via Vendora” service is the guaranteed handling of parcel shipments.
After the buyer completes the payment – or in the case of a return – the sender is automatically informed of the required steps.
The shipping process may vary depending on the courier company selected for the shipment.
You can find detailed instructions in the relevant Help Center articles.
Important: You have 5 days to ship the parcel.
Need more time to ship? You can extend the shipping deadline by 1 day through your transaction history. open the transaction, tap Manage shipping and choose Extend shipping deadline. You can extend the deadline only once per order, with a maximum of 5 extensions per month.
If you’ve already handed your parcel to the courier but the tracking hasn’t updated, you can choose Report parcel as shipped from Manage shipping, from 12 hours after your label was created. This stops the order from being cancelled automatically while the tracking catches up. The courier scan should appear within 3 business days; if it doesn’t, the order is put on hold while our team investigates. If you miss the shipping deadline without reporting, you get 24 more hours to do so, after which the order is cancelled and the buyer is refunded. Only report a parcel you have actually handed over.
If you choose a courier that does not provide a shipping label through Vendora, you must also submit the tracking number to avoid cancellation of the transaction. Keep the proof of shipment in case it is needed.
We will notify you by email whenever there is an update.
- Do not ship the parcel using cash-on-delivery.
- Make sure you keep the tracking number.
- Take pictures and a video showing the contents of the parcel and the sealing process. This step is mandatory for your safety. These may be requested if the transaction is disputed.
- Use a box – not an envelope – to package the item. Send it as a parcel, not as a letter.
Find more information on how to pack your parcel here.
Changing the courier company
If the buyer has already paid for an order but wants to use a different courier, the seller must cancel the current order and start a new one, adding the preferred courier to the available shipping options.
Alternatively, the buyer may inform the seller of their preference, and the seller can send a new payment request (by selecting Start transaction in the chat) using the preferred courier.
Buyers making an offer or creating a bundle are advised to inform the seller of their preferred courier before the seller accepts the order.
Parcel tracking
With the tracking number, you can monitor the progress of your shipment depending on the courier company.
Still have questions or need help from Vendora Support? Send us a message.
