Sending a parcel with InPost Italy

InPost Italy provides tracked delivery for eligible Vendora orders sent from Italy to buyers in Italy and supported European destinations. Buyers can choose this delivery method at checkout when it is available for the order.

Where does this courier deliver?

From the origin country, this service delivers to: Belgium, France, Italy, Luxembourg, the Netherlands, Poland, Portugal, Spain.

For deliveries to Spain: shipments to the Canary Islands, Ceuta and Melilla are excluded because they require customs processing and are subject to import taxes.

Buyer instructions

When a seller has InPost Italy enabled, buyers can choose it as the delivery method during checkout.

If InPost Italy is not available at checkout, the buyer can contact the seller through chat and ask them to enable it:

• from the Sell your item page,

• from the Edit your ad page, or

• by sending a payment request with InPost Italy enabled.

When the parcel is ready, InPost sends the collection instructions and access code by email, SMS or in the InPost app. You can also follow the order in Vendora.

Once the transaction is accepted, the seller receives the shipping instructions and prepares the parcel.

Seller instructions

After the buyer completes payment, the seller is notified to proceed with shipping.

From the transaction page, select Instructions & Shipping and follow the steps shown there.

• Use only the shipping label generated by Vendora for that order. Print and attach the label on the biggest side of the parcel.

• Remove or fully cover old labels and barcodes. Do not change the delivery address or add a second transport label.

• Drop off the parcel at the InPost Locker or InPost Point shown in the order instructions.

• Keep the drop-off receipt or digital handover confirmation (if any) until the order is completed.

• After InPost records the first physical scan, tracking becomes active and Vendora updates the order automatically. No manual shipping-status update is needed.

Package limits & dimensions

Each shipment may contain one parcel with:

• Maximum weight: 20 kg.

• Maximum dimensions: 41 × 38 × 64 cm.

• The packed parcel must fit completely inside the selected compartment without force.

Measure and weigh the parcel after all protective packaging has been added.

Delivery details & important notes

Delivery is to the selected InPost Locker or InPost Point. Delivery within Italy commonly takes 5 working days. Collect the parcel before the deadline shown in the InPost notification.

• After the first InPost scan, Vendora updates the shipping status automatically.

• If a delivery attempt is unsuccessful, follow the instructions and collection deadline shown in the courier tracking or notification.

Packaging responsibility

The seller is responsible for packaging the shipment. Proper packaging is essential to protect the parcel during transport, and inadequate packaging can affect a damage claim.

• Use a rigid, undamaged outer box suitable for the item’s weight.

• Wrap items separately, protect corners and fragile parts, and fill empty space so the contents cannot move.

• Seal every opening and seam with strong parcel tape. A Fragile label does not replace protective packaging.

• Remove or fully cover old labels and barcodes.

• Place the Vendora shipping label flat on the largest side without covering a seam or folding it around an edge.

Tracking your parcel

Both buyers and sellers can follow the shipment from Profile → Transactions → Order details.

The parcel can also be tracked on the official InPost tracking page: https://inpost.it/trova-il-tuo-pacco

Tracking may remain at “label created” until InPost records the first physical scan.

Damaged or lost shipments

The problem must first be reported through Profile → Transactions → Order details.

For damage or missing contents, the buyer must report the problem before approving the order and within 48 hours of receiving the parcel.

• InPost’s international terms for Italy require damage not recorded at delivery or loss to be reported within 2 days and an empty delivery locker within 24 hours of opening it.

• Keep the tracking number, shipping date, proof of purchase or value and photos of the outer packaging, inner packaging, damaged contents and all packaging materials.

Compensation: InPost’s public terms do not state one fixed maximum for this service. It is assessed under its terms and the documented value of the loss or damage item.

For Vendora’s general evidence and transport-damage process, see the Return Policy.

Prohibited items

Do not send dangerous, flammable, explosive, radioactive, toxic or corrosive goods; weapons or ammunition; cash, securities, jewellery or other exceptional-value items; illegal drugs; live animals; human remains; wet, leaking or odorous parcels; or perishable goods needing controlled temperature. Batteries, liquids, medicines and fragile goods may be accepted only when the current service rules expressly allow them.

This list is not exhaustive. The item must also comply with Vendora’s rules, the carrier’s current terms, and the laws of the origin and destination countries. If an item needs a special dangerous-goods, temperature-controlled, age-verified, insured or customs service, it cannot be sent with a standard Vendora label.

Full courier list: InPost Italy shipping restrictions