FedEx Italy provides tracked delivery for eligible Vendora orders sent from Italy to buyers in supported international destinations. Buyers can choose this delivery method at checkout when it is available for the order.
Where does this courier deliver?
From the origin country, this service delivers to: Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
For deliveries to Spain: shipments to the Canary Islands, Ceuta and Melilla are excluded because they require customs processing and are subject to import taxes.
Buyer instructions
When a seller has FedEx Italy enabled, buyers can choose it as the delivery method during checkout.
If FedEx Italy is not available at checkout, the buyer can contact the seller through chat and ask them to enable it:
• from the Sell your item page,
• from the Edit your ad page, or
• by sending a payment request with FedEx Italy enabled.
FedEx sends tracking and delivery updates to the contact details provided at checkout. You can also follow the order in Vendora.
Once the transaction is accepted, the seller receives the shipping instructions and prepares the parcel.
Seller instructions
After the buyer completes payment, the seller is notified to proceed with shipping.
From the transaction page, select Instructions & Shipping and follow the steps shown there.
• Use only the shipping label generated by Vendora for that order. Print and attach the label on the biggest side of the parcel.
• Remove or fully cover old labels and barcodes. Do not change the delivery address or add a second transport label.
• Use the FedEx drop-off or collection method shown in the order instructions.
• Keep the drop-off receipt or digital handover confirmation (if any) until the order is completed.
• After FedEx records the first physical scan, tracking becomes active and Vendora updates the order automatically. No manual shipping-status update is needed.
Package limits & dimensions
Each shipment may contain one parcel with:
• Maximum weight: 20 kg.
• Maximum weight: 76 cm.
• Maximum length: 100 cm.
Measure and weigh the parcel after all protective packaging has been added.
Delivery details & important notes
FedEx delivers to the buyer’s address. Delivery usually takes up to 10 business days within Europe. If delivery cannot be completed, follow the instructions in the FedEx notification or tracking.
• After the first FedEx scan, Vendora updates the shipping status automatically.
• If a delivery attempt is unsuccessful, follow the instructions and collection deadline shown in the courier tracking or notification.
Packaging responsibility
The seller is responsible for packaging the shipment. Proper packaging is essential to protect the parcel during transport, and inadequate packaging can affect a damage claim.
• Use a rigid, undamaged outer box suitable for the item’s weight.
• Wrap items separately, protect corners and fragile parts, and fill empty space so the contents cannot move.
• Seal every opening and seam with strong parcel tape. A Fragile label does not replace protective packaging.
• Remove or fully cover old labels and barcodes.
• Place the Vendora shipping label flat on the largest side without covering a seam or folding it around an edge.
Tracking your parcel
Both buyers and sellers can follow the shipment from Profile → Transactions → Order details.
The parcel can also be tracked on the official FedEx tracking page: https://www.fedex.com/en-it/tracking.html
Tracking may remain at “label created” until FedEx records the first physical scan.
Damaged or lost shipments
First, report the problem through Profile → Transactions → Order details. For damage or missing contents, the buyer must report it before approving the order and within 48 hours of delivery.
Then contact Vendora Support and provide the requested evidence. Keep the parcel, all packaging and the shipping label until the case is closed.
Contact Vendora within 48 hours of delivery for damage or missing contents. Send the tracking number, contents description (if any specifics) and proof of value(if any). For damage, include photos/video of the parcel, packaging, item and shipping label, plus a repair estimate where relevant.
Maximum compensation is based on courier terms.
For Vendora’s general evidence and transport-damage process, see the Return Policy.
Prohibited items
The following Vendora categories cannot be shipped with FedEx:
• Bracelets
• Earrings
• Necklaces & Crosses
• Rings
• Jewelry Sets
• Pins/Brooches/Tie Clips
• Coins
• Paper Money
• Food
• Art
• Antique decorations
• Antique Furniture
• Antique Sewing machines
• Antique – Other
• Smoking accessories – Other
• Hookahs
• E-Cigarette
• Drinks & Accessories
Do not send dangerous goods, explosives, weapons or ammunition, cash or negotiable instruments, illegal drugs, tobacco, live animals, human remains, unapproved plants or food, temperature-sensitive perishables, or goods forbidden by the destination country. Alcohol, medicines, batteries, cosmetics, aerosols, high-value goods and cultural property require prior eligibility checks and cannot be sent when the standard service does not expressly accept them.
This list is not exhaustive. The item must also comply with Vendora’s rules, the carrier’s current terms, and the laws of the origin and destination countries. If an item needs a special dangerous-goods, temperature-controlled, age-verified, insured or customs service, it cannot be sent with a standard Vendora label.
Full courier list: FedEx prohibited items
Useful information
Track a shipment
https://www.fedex.com/en-it/tracking.html
Find a FedEx location
FedEx Italy website
https://www.fedex.com/en-it/home.html
Terms and Conditions
https://www.fedex.com/en-it/conditions-of-carriage/jan-2026.html
Do you still have questions or need help from Vendora Support? Send us a message.
