bpost Belgium provides tracked delivery for eligible Vendora orders sent from Belgium to buyers in Belgium and supported international destinations. Buyers can choose this delivery method at checkout when it is available for the order.
Where does this courier deliver?
From the origin country, this service delivers to: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal.
For deliveries to Spain: shipments to the Canary Islands, Ceuta and Melilla are excluded because they require customs processing and are subject to import taxes.
Buyer instructions
When a seller has bpost Belgium enabled, buyers can choose it as the delivery method during checkout.
If bpost Belgium is not available at checkout, the buyer can contact the seller through chat and ask them to enable it:
• from the Sell your item page,
• from the Edit your ad page, or
• by sending a payment request with bpost Belgium enabled.
bpost sends delivery or collection updates by email or in the bpost app. You can also follow the order in Vendora.
Once the transaction is accepted, the seller receives the shipping instructions and prepares the parcel.
Seller instructions
After the buyer completes payment, the seller is notified to proceed with shipping.
From the transaction page, select Instructions & Shipping and follow the steps shown there.
• Use only the shipping label generated by Vendora for that order. Print and attach the label on the biggest side of the parcel.
• bbox drop-off: screenless lockers need the My bpost app (Bluetooth + location on) and a printed label. Screen-equipped bboxes also offer a domestic label-free-and-packaging-free send up to 10 kg.
• Remove or fully cover old labels and barcodes. Do not change the delivery address or add a second transport label.
• Drop off the parcel at the Post Office, Post Point, Parcel Point or Locker shown in the order instructions.
• Keep the drop-off receipt or digital handover confirmation (if any) until the order is completed.
• After bpost records the first physical scan, tracking becomes active and Vendora updates the order automatically. No manual shipping-status update is needed.
Package limits & dimensions
Each shipment may contain one parcel with:
• Maximum weight: 20 kg.
• bpost’s ≤ 2 kg international requires the longest side ≤ 60 cm and sum of dimensions ≤ 90 cm.
• All the rest: 20 kg, longest side 1.5 m, L + 2W + 2H ≤ 3 m.
Measure and weigh the parcel after all protective packaging has been added.
Delivery details & important notes
Delivery is to the buyer’s address, a bpost Pick-up Point or a Parcel Locker, depending on the service selected at checkout. Delivery within Belgium is normally within 3 working days; international delivery generally takes 2-10 working days. Collect parcels before the deadline in the bpost notification.
• After the first bpost scan, Vendora updates the shipping status automatically.
• If a delivery attempt is unsuccessful, follow the instructions and collection deadline shown in the courier tracking or notification.
Packaging responsibility
The seller is responsible for packaging the shipment. Proper packaging is essential to protect the parcel during transport, and inadequate packaging can affect a damage claim.
• Use a rigid, undamaged outer box suitable for the item’s weight.
• Wrap items separately, protect corners and fragile parts, and fill empty space so the contents cannot move.
• Seal every opening and seam with strong parcel tape. A Fragile label does not replace protective packaging.
• Remove or fully cover old labels and barcodes.
• Place the Vendora shipping label flat on the largest side without covering a seam or folding it around an edge.
Tracking your parcel
Both buyers and sellers can follow the shipment from Profile → Transactions → Order details.
The parcel can also be tracked on the official bpost tracking page: https://track.bpost.cloud/btr/web/#/home?lang=en
Tracking may remain at “label created” until bpost records the first physical scan.
Damaged or lost shipments
First, report the problem through Profile → Transactions → Order details. For damage or missing contents, the buyer must report it before approving the order and within 48 hours of delivery.
Then contact Vendora Support and provide the requested evidence. Keep the parcel, all packaging and the shipping label until the case is closed.
Damage: contact Vendora within 2 days of delivery. Send photos of the outer packaging, inner packaging, damaged item and shipping label. Loss, delay or delivered-but-not-received: contact Vendora within 2 days with proof of drop-off and tracking details. For non-receipt, include a signed declaration.
Maximum compensation based on courier internal terms and conditions.
For Vendora’s general evidence and transport-damage process, see the Return Policy.
Prohibited items
Do not send cash, banknotes, securities, precious metals, pearls, gemstones or jewellery, weapons, ammunition, explosives, dangerous substances, narcotics, live animals, human remains, uncontrolled perishables, illegal goods or items excluded by the destination country. Batteries, liquids, medicines and plants require route-specific checks.
This list is not exhaustive. The item must also comply with Vendora’s rules, the carrier’s current terms, and the laws of the origin and destination countries. If an item needs a special dangerous-goods, temperature-controlled, age-verified, insured or customs service, it cannot be sent with a standard Vendora label.
Full courier list: bpost prohibited items
Useful information
Track a shipment
https://track.bpost.cloud/btr/web/#/home?lang=en
Find a bpost location
https://www.bpost.be/en/find-bpost
bpost Belgium website
Terms and Conditions
https://www.bpost.be/sites/default/files/terms-conditions/GTC_Contractual_Parcels_2025_EN.pdf
Do you still have questions or need help from Vendora Support? Send us a message.
