Why choose BOX NOW
- Convenience:
BOX NOW lockers are placed in key locations in every area, giving you 24/7 access – easily and quickly. - Easy pickup:
The recipient is notified via SMS when the parcel is ready for collection. - Flexibility:
You set your own schedule since you can pick up or drop off your parcel any day and time you want. - Speed:
All parcels are delivered within 2 – 4 business days from the shipping date. - Sustainability:
Lockers operate exclusively on solar energy and follow a logistics model that reduces emissions.
Maximum parcel size allowed:
- Shipments with dimensions up to:
Height: 35 cm, Width: 44 cm, Length: 60 cm, and up to 20 kg in weight. - With the exception of shipments between Greece and Cyprus, where the limit is:
Height: 17 cm, Width: 44 cm, Length: 60 cm, and up to 7 kg in weight.
For shipments to or between islands, the shipping cost includes an additional €1 surcharge.
To ensure your parcel fits the locker and your shipping label is valid, please select the correct size during the listing process.
- Small (S) & Medium (M): Standard shipping rate.
- Greece domestic only: Large (L): Higher shipping rate due to compartment size €3.99.
⚠️ Pro-Tip: Make sure to measure your parcel before selecting a locker size. If your parcel does not fit in a Small locker, you can change to a Medium locker directly through your Order Timeline at no extra cost. However, changing to a Large locker is not supported, as it has a different shipping rate.
*To ensure accurate shipping pricing and prevent delivery issues, you are required to provide the correct parcel weight and size when creating your listing and, in some cases, exact dimensions before shipment. Courier companies calculate shipping based on either actual or volumetric weight (whichever is higher), according to their own policies.
How it works
Are you a seller? Send your parcel with BOX NOW:
- You will need to enable the BOX NOW shipping option on your listing so the buyer can choose it during checkout.
- After the buyer completes the payment, you will select the locker size. Make sure your parcel does not exceed the dimensions of the locker you choose. There are 3 available sizes:
- Small: H: 7 cm, W: 44 cm, L: 60 cm
- Medium: H: 17 cm, W: 44 cm, L: 60 cm
- Large: H: 35 cm, W: 44 cm, L: 60 cm (not available for Greece ↔ Cyprus shipments)
- You will then receive a prepaid shipping label as well as the shipping code.
- If your parcel does not fit in the Small locker you selected, you can change to a Medium locker directly from your Order timeline → Manage shipping → Choose a bigger locker, at no extra cost. This option is only available for Small to Medium upgrades, as Large lockers have a different shipping rate.
- Drop off your parcel at the nearest BOX NOW locker.
Enter the tracking code, press OK, and the locker door will open so you can place your parcel inside.
Find information on how to properly package your parcel.
Important notice:
For shipments between Greece and Cyprus, according to IATA air-transport regulations, an additional UN3481 label is included on the shipping label. This label must be attached to all parcels containing items or devices with batteries, such as: laptops, tablets, mobile phones, cameras, flashlight batteries, e-cigarettes, AirPods, and other everyday electronic devices.
The shipment of SPRAY devices or flammable materials is strictly prohibited.
How can I change my BOX NOW locker size?
If your parcel does not fit in the selected locker, you may be able to upgrade to a larger one directly through Vendora.
- Small (S) → Medium (M): Open your Order Timeline → Manage shipping → Choose acbigger locker to upgrade at no extra cost.
- Small/Medium (S/M) → Large (L): Upgrading to a Large locker is not supported, as Large lockers have a different shipping rate.
If you need to deactivate your shipping code, please contact BOX NOW directly:
Phone: 211-100 5301
Email: dema@boxnow.gr
When contacting them, make sure to provide the following information:
• Full name
• Phone number
• Shipping code
Are you a buyer? Pick up your parcel with BOX NOW:
You can choose BOX NOW locker pickup during checkout.
Select the locker where you want your parcel to be delivered.
When the parcel is ready for pickup, you will automatically receive an SMS from BOX NOW. In the same message, you will also receive the PIN needed to open the locker.
Use the PIN to unlock the locker and collect your parcel.
Compensation, Damages & Losses
In case of damage or loss, the seller, as the owner of the item, must contact BOX NOW customer support to submit a compensation claim*.
It is recommended to contact support within 3 days of the delivery of the damaged item. In order for the claim to be reviewed, the seller will be required to provide:
- Shipment number
- Photos and/or videos of the packaging
- Photos and/or videos showing the condition of the item upon receipt
*Shipments within and outside Greece are covered by basic carrier liability, up to €50.00 for documents and up to €100.00 for parcels, for all permitted items in accordance with BOX NOW’s Terms of Use.
BOX NOW delivered my parcel to the wrong locker
Contact BOX NOW directly so they can resend the parcel to a locker near you:
Phone: 211-100 5301
Email: dema@boxnow.gr
When contacting them, make sure to provide the following details:
• Full name
• Phone number
• Shipping code
See the BOX NOW network:
Track your parcel from:
Customer Support
Greece: +30 211-100 5301
Bulgaria: 0700 70744
Cyprus: +357 240-42000
BOX NOW Terms of Use:
Still have questions or need help from Vendora Support? Send us a message.
