Sending a parcel with Mondial Relay France

Mondial Relay France provides tracked delivery for eligible Vendora orders sent from France to buyers in France and supported European destinations.

Buyer instructions

When a seller has Mondial Relay France enabled, buyers can choose it at checkout when it is available.

Depending on the destination and option shown at checkout, the parcel is delivered:

To the buyer’s address
To a selected Point Relais
To a Mondial Relay Locker

Mondial Relay sends delivery or collection updates by email or SMS. The buyer can also follow the order in Vendora.

Seller instructions

After the buyer completes payment, the seller is notified to proceed with shipping.

From the transaction page, select Instructions & Shipping and follow the steps shown there.

Use only the shipping label generated by Vendora for that order.
Remove or fully cover old labels and barcodes. Do not change the delivery address or add a second transport label.
Drop off the parcel only at the Mondial Relay Service Point shown in the order instructions.
Keep the drop-off receipt or digital handover confirmation (if any) until the order is completed.
After Mondial Relay records the first physical scan, tracking becomes active and Vendora updates the order automatically. No manual shipping-status update is needed.

Package limits & dimensions

Each shipment may contain one parcel with:

Point Relais: maximum 30 kg; maximum side length 120 cm; length + width + height must not exceed 150 cm.
Point Relais to France, Italy or Poland: maximum 20 kg.
Locker and home delivery: maximum 20 kg; maximum dimensions 64 × 38 × 41 cm.

Measure and weigh the parcel after all protective packaging has been added.

Delivery details & important notes

Domestic delivery commonly takes 3–5 working days. International delivery up to 15 working days.

France, Belgium, Luxembourg and Italy: home delivery, Point Relais and/or Locker delivery may be available.
Austria and Germany: delivery is to the buyer’s address.
The Netherlands: delivery is to a Point Relais or the buyer’s address.
Spain, Portugal and Poland: delivery is to a Point Relais or Locker.
Pickup parcels in France, Belgium, Luxembourg and the Netherlands are normally held for 5 calendar days; in Spain and Portugal for 8 days; and in Italy for 7 days. In Poland, the deadline is shorter. Always follow the deadline in the Mondial Relay notification.
If the selected point is unavailable, Mondial Relay may redirect the parcel to another nearby Point Relais or Locker and notify the buyer.

Packaging responsibility

The seller is responsible for safe packaging.

Use a rigid, undamaged outer box suitable for the item’s weight.
Protect the item and fill empty space so it cannot move.
Seal every opening with strong parcel tape.
Place the Vendora label flat on the largest side.
Remove or fully cover old labels and barcodes.

Tracking your parcel

Both users can follow the shipment from Profile → Transactions → Order details.

The parcel can also be tracked here:
https://www.mondialrelay.fr/suivi-de-colis/

Damaged or lost shipments

First, report the problem through Profile → Transactions → Order details. For damage or missing contents, the buyer must report it before approving the order and within 48 hours of delivery.

Then contact Vendora Support within the same 48-hour period and keep the parcel, all packaging and the shipping label until the case is closed.

For visible damage at collection, refuse the parcel before completing collection where possible.
Send clear photos of the outer packaging, inner packaging, damaged item and shipping label, plus proof of value.
For loss or delivered-but-not-received, contact Vendora Support as soon as possible with tracking details, proof of drop-off and, where requested, a signed non-receipt declaration.

Maximum compensation: up to €25 per parcel is included as standard.

Prohibited items

Do not send dangerous goods, weapons, ammunition, illegal drugs, cash or securities, precious metals or stones, live animals, human remains, wet or leaking parcels, or temperature-sensitive perishables.

Full courier list:
https://www.mondialrelay.fr/envoi-de-colis/conditions-generales-de-ventes/