Zásilkovna offers tracked delivery for Vendora orders sent from Czechia to buyers in Czechia and the rest of the supported European Union countries.
Buyers can choose their preferred Zásilkovna delivery option at checkout.
Buyer instructions
Depending on the order and destination, the parcel can be delivered to a pickup point, parcel locker or directly to the buyer’s address.
Zásilkovna or its delivery partner in the destination country sends delivery updates by email, SMS or through their app. Buyers can also track the order in Vendora.
Once the transaction is confirmed, the seller receives the shipping instructions and prepares the parcel.
Seller instructions
After the buyer completes payment, the seller is notified to ship the parcel.
Open the Order Timeline page, select Instructions & Shipping, and follow the steps shown there.
- Use only the shipping label and shipment code provided by Vendora for the order.
- Shipping within Czechia or to Romania, Hungary or Slovakia: write the shipment code and recipient’s name clearly on the parcel using a permanent marker.
- Shipping to other EU countries: print the shipping label provided by Vendora and attach it securely to the parcel.
- Take the parcel to a Zásilkovna drop-off point or Z-BOX:
- At a drop-off point, show the shipment code to the staff.
- At a Z-BOX, enter the shipment code on the keypad, choose the locker size, place the parcel inside and close the door.
- Tracking starts after Zásilkovna scans the parcel for the first time. Vendora updates the order automatically, so you do not need to mark it as shipped manually.
Package limits & dimensions
Each shipment can contain one parcel weighing up to 15 kg.
Vendora supports XS, S, M and L parcel sizes for Zásilkovna shipments.
Locker sizes and availability vary by location. The available options depend on your parcel size, the delivery service and available locker space.
Larger parcels may have fewer available drop-off or delivery locations. If your parcel does not fit in a locker, take it to a staffed Zásilkovna service point instead.
Always follow the size and dimension limits shown in Vendora for the parcel size you selected.
Delivery details & important notes
For orders outside Czechia, Zásilkovna may hand the parcel over to a local delivery partner in the destination country.
Buyers should follow the delivery or collection instructions they receive from the courier, including the collection deadline.
If a selected locker is full or unavailable, the courier will provide further instructions.
Packaging responsibility
The seller is responsible for packing the parcel securely.
- Use a strong, undamaged box that fits the item.
- Protect fragile items and fill empty space so the contents cannot move.
- Seal the parcel securely with strong tape.
- Remove or cover any old labels and barcodes from the parcel.
- Attach the Vendora shipping label flat on the largest side of the parcel.
Poor packaging may affect a damage claim.
Tracking your parcel
Buyers and sellers can track the shipment in Vendora:
Profile → Transactions → Order Timeline → Track parcel
You can also track the parcel on the official Zásilkovna tracking page.
Tracking starts after Zásilkovna scans the parcel for the first time.
For international deliveries, tracking may also include updates from the local delivery partner.
Damaged or lost shipments
Report any problem through Profile → Transactions → Order Timeline.
For damaged parcels or missing contents, the buyer must report the issue before approving the order and within 48 hours of delivery.
Then contact Vendora Support and keep the parcel, packaging and shipping label until the case is resolved.
You may be asked to provide:
- photos of the parcel, packaging, item and shipping label
- proof of drop-off
- additional information or a declaration for lost or missing deliveries
For international shipments, the local delivery partner may also be involved in the investigation.
Compensation depends on the shipment, parcel value and courier. Vendora will confirm the applicable amount after the claim is reviewed.
For more information, see the Return Policy.
Prohibited items
Do not send dangerous or illegal goods, drugs, explosives or flammable materials, large or excessively bulky items, liquids, leaking parcels, very fragile or sensitive goods such as glass, porcelain or crystal, live animals, perishable goods or items requiring controlled temperatures or special transport conditions.
Zásilkovna may apply additional restrictions depending on the destination and the courier completing the final delivery.
The item must also comply with Vendora’s marketplace rules. See the full Vendora prohibited items list.
This list is not exhaustive. If an item requires dangerous-goods, temperature-controlled, special-handling, age-verified or another specialist delivery service, it cannot be sent with a standard Vendora label.
Full courier restrictions and terms:
Zásilkovna Terms and Conditions
Useful information
Track a shipment https://tracking.packeta.com/cs
Find a Zásilkovna pickup point or Z-BOX https://www.zasilkovna.cz/en/pick-up-points
Zásilkovna Czechia website https://www.zasilkovna.cz/en
Terms and Conditions https://www.zasilkovna.cz/en/documents-for-partners
Vendora prohibited items https://support.vendora.cy/knowledge-base/prohibited-items/?lang=en
Do you still have questions or need help from Vendora Support? Send us a message.
