KYC is the process of verifying your account using official documents.
This process is necessary to comply with international regulations to ensure the legality of transactions and the protection of users.
Identification is only required upon your first withdrawal and is repeated every few years.
To complete it, you will need to upload photos (no photocopies, scans or digital documents, or PDF files) of an identification document. Photos must be clear, include all four corners of the document, without shadows or flashes, and with all information clearly legible.
Why identification is required
According to the European directive on combating the illegal transfer of funds, the verification of identification documents is done through software.
Conditions for identification
The required documents must be official government-issued identification documents, valid and clearly legible.
These requirements ensure compliance with international identity verification standards.
Identification attempts
You can make up to 3 identification attempts every 24 hours. If all three fail, you can repeat the process after 24 hours.
*Account identifications are carried out through the Mangopay software system , the interbank system with which we cooperate. Therefore, we do not have access to your documents and cannot determine the reason for their rejection.
Instructions for successful identification
Try again, using color photographs (not photocopies, scanned or digital documents or PDF files) of one of the following documents:
Accepted identification documents by country
To verify your identity, you can upload one of the documents listed below for your country. Find your country in the table to see exactly which documents we accept.
Before you upload, make sure your document:
• Is valid and not expired
• Belongs to a user aged 18 or over
• Is a colour photo of the original document – not a scan from a scanner, photocopier, or printer
• Is between 32KB and 10MB in size
• The photos of the documents must be clear and complete (both sides, if it is an ID card).
• Is a PNG, PDF, JPG, or JPEG file
| Country | Accepted ID documents | Good to know |
| Austria | • National ID card (current or earlier plastic card)• Passport • Driving licence – EU card format only | • Paper booklet driving licences are not accepted. |
| Belgium | • National eID card (current or earlier generation) • Passport • Driving licence – EU card format only | • Accepted in Dutch, French, or German. • Earlier eID generations remain valid until expiry. • Paper driving licences are not accepted. |
| Bulgaria | • National ID card (current or earlier valid card) • Passport • Driving licence – EU card format only | • Paper driving licences are not accepted. |
| Cyprus | • National ID card (current or earlier valid card) • Passport • Driving licence – EU card format only | • Paper driving licences are not accepted. |
| Czechia | • National ID card (current or earlier plastic card) • Passport • Driving licence – EU card format only | • Paper driving licences are not accepted. |
| France | • National ID card (CNIe or earlier laminated CNI) • Passport • Driving licence issued in or after 1994 (paper versions accepted) | • A single-use identity proof (“justificatif d’identité à usage unique”) is NOT accepted. • France is the only market where an older paper driving licence can still be used, as long as it was issued in 1994 or later. |
| Germany | • National ID card (Personalausweis, current or earlier) • Passport • Driving licence – EU card format only | • Older pink and grey paper driving licences are being phased out and are not accepted – only the plastic card format works. |
| Greece | • National ID card (with machine-printed information only) • Passport • Driving licence – EU card format only | • National ID cards with handwritten details are not accepted • Only the plastic EU-format driving licence is accepted – older paper licences are not. |
| Hungary | • National ID card (eSzemélyi or earlier laminated card) • Passport • Driving licence – EU card format only | • Paper driving licences are not accepted. |
| Italy | • National ID card (CIE or paper Carta d’Identità) • Passport • Driving licence – EU card format only | • The electronic ID (CIE) verifies fastest. The older paper ID is still valid but may take longer to process. • Only the plastic EU-format driving licence is accepted – older paper licences are not. |
| Latvia | • National ID card (current or earlier generation) • Passport • Driving licence – EU card format only | • Paper driving licences are not accepted. |
| Lithuania | • National ID card (current or earlier plastic card) • Passport • Driving licence – EU card format only | • Paper driving licences are not accepted. |
| Netherlands | • National ID card (current or earlier plastic card) • Passport • Driving licence – EU card format only | • Earlier plastic ID cards remain valid until their expiry date. • Old paper driving licences are not accepted. |
| Poland | • National ID card (Dowód osobisty / e-Dowód) • Passport • Driving licence – EU card format only | • Paper driving licences are not accepted. |
| Portugal | • National ID card (Cartão de Cidadão or Bilhete de Identidade) • Passport • Driving licence – EU card format only | • Paper driving licences are not accepted. |
| Romania | • National ID card (CEI or Carte de Identitate) • Passport • Driving licence – EU card format only | • Paper booklet driving licences are not accepted for verification – only the plastic EU-format card. |
| Slovakia | • National ID card (current or earlier eID) • Passport • Driving licence – EU card format only | • Paper driving licences are not accepted. |
| Slovenia | • National ID card (current or earlier laminated card) • Passport • Driving licence – EU card format only | • Paper driving licences are not accepted. |
| Spain | • National ID card (DNIe or earlier DNI) • Passport • Driving licence – EU card format only | • Both the current DNIe and the earlier DNI are accepted. • The old pink paper licence is not accepted – only the current plastic card. |
In case your document does not meet any of the above criteria, you can use your balance for purchases through Vendora or to promote one of your ads. Read more here.
Do you still have questions or need help from Vendora’s support department? Send us a message!
