Sending a parcel with DPD Austria

DPD Austria provides tracked delivery for eligible Vendora orders sent from Austria to buyers in Austria and supported European destinations. Buyers can choose this delivery method at checkout when it is available for the order.

Buyer instructions

When a seller has DPD Austria enabled, buyers can choose it as the delivery method during checkout.

If DPD Austria is not available at checkout, the buyer can contact the seller through chat and ask them to enable it:

• from the Sell your item page,

• from the Edit your ad page, or

• by sending a payment request with DPD Austria enabled.

DPD sends delivery or collection updates by email or SMS and notifications in their app. You can also follow the order in Vendora.

Once the transaction is accepted, the seller receives the shipping instructions and prepares the parcel.

Seller instructions

After the buyer completes payment, the seller is notified to proceed with shipping.

From the transaction page, select Instructions & Shipping and follow the steps shown there.

• Use only the shipping label generated by Vendora for that order. Print and attach the label on the parcel.

• Remove or fully cover old labels and barcodes. Do not change the delivery address or add a second transport label.

• Drop off the parcel at the DPD Pickup location shown in the order instructions.

• After DPD records the first physical scan, tracking becomes active and Vendora updates the order automatically. No manual shipping-status update is needed.

Package limits & dimensions

Each shipment may contain one parcel with:

• Home delivery: maximum 20 kg, maximum side length 175 cm and maximum dimensions rule 300 cm.

• Pickup point delivery: maximum 20 kg, maximum side length 100 cm and maximum dimensions rule 250 cm.

• Maximum dimensions rule: longest side + (2 × width) + (2 × height).

Measure and weigh the parcel after all protective packaging has been added.

Delivery details & important notes

Within Austria, delivery is to the buyer’s address or a DPD Pickup location. Delivery commonly takes about 3 working days within Austria and 10 working days internationally. Collect Pickup parcels before the deadline in the DPD notification.

• After the first DPD scan, Vendora updates the shipping status automatically.

• If a delivery attempt is unsuccessful, follow the instructions and collection deadline shown in the courier tracking or notification.

Packaging responsibility

The seller is responsible for packaging the shipment. Proper packaging is essential to protect the parcel during transport, and inadequate packaging can affect a damage claim.

• Use a rigid, undamaged outer box suitable for the item’s weight.

• Wrap items separately, protect corners and fragile parts, and fill empty space so the contents cannot move.

• Seal every opening and seam with strong parcel tape. A Fragile label does not replace protective packaging.

• Remove or fully cover old labels and barcodes.

• Place the Vendora shipping label flat on the largest side without covering a seam or folding it around an edge.

Tracking your parcel

Both buyers and sellers can follow the shipment from Profile → Transactions → Order details.

The parcel can also be tracked on the official DPD tracking page: https://www.dpd.com/at/de/empfangen/sendungsverfolgung-und-live-tracking/

Tracking may remain at “label created” until DPD records the first physical scan.

Damaged or lost shipments

First, report the problem through Profile → Transactions → Order details. For damage or missing contents, the buyer must report it before approving the order and within 48 hours of delivery.

Then contact Vendora Support and provide the requested evidence. Keep the parcel, all packaging and the shipping label until the case is closed.

Damage or loss: contact Vendora within 2 days of delivery. Send proofs, plus photos of the outer packaging, inner packaging, damaged item and shipping label or proof of drop-off. Delivered-but-not-received: contact Vendora within 2 days after the last scan with a legally binding non-receipt declaration. Keep the packaging for 3 months.

Maximum compensation: up to €520 per parcel under DPD’s standard cover.

For Vendora’s general evidence and transport-damage process, see the Return Policy.

Prohibited items

Do not send dangerous goods, explosives, firearms or ammunition, illegal drugs, cash or securities, precious metals or stones, live animals, human remains, plants, uncontrolled perishables, prescription medicines or needles, or unique and irreplaceable documents. Very high-value goods and items requiring special handling are excluded unless explicitly accepted under a separate service.

This list is not exhaustive. The item must also comply with Vendora’s rules, the carrier’s current terms, and the laws of the origin and destination countries. If an item needs a special dangerous-goods, temperature-controlled, age-verified, insured or customs service, it cannot be sent with a standard Vendora label.

Full courier list: DPD Austria prohibited items