Sending a parcel with Mondial Relay Belgium

Mondial Relay Belgium provides tracked delivery for eligible Vendora orders sent from Belgium to buyers in Belgium and supported cross-border destinations. Buyers can choose this delivery method at checkout when it is available for the order.

Buyer instructions

When a seller has Mondial Relay Belgium enabled, buyers can choose it as the delivery method during checkout.

If Mondial Relay Belgium is not available at checkout, the buyer can contact the seller through chat and ask them to enable it:

• from the Sell your item page,

• from the Edit your ad page, or

• by sending a payment request with Mondial Relay Belgium enabled.

Mondial Relay sends collection instructions by email or SMS when the parcel is ready. You can also follow the order in Vendora.

Once the transaction is accepted, the seller receives the shipping instructions and prepares the parcel.

Seller instructions

After the buyer completes payment, the seller is notified to proceed with shipping.

From the transaction page, select Instructions & Shipping and follow the steps shown there.

• Use only the shipping label generated by Vendora for that order. Print and attach the label on the parcel.

• Remove or fully cover old labels and barcodes. Do not change the delivery address or add a second transport label.

• Drop off the parcel at the Point Relais or Locker shown in the order instructions.

• After Mondial Relay records the first physical scan, tracking becomes active and Vendora updates the order automatically. No manual shipping-status update is needed.

Package limits & dimensions

Each shipment may contain one parcel with:

• Maximum weight: less than 20 kg.

Point Relais: 30 kg, L+W+H ≤ 150 cm, longest side ≤ 120 cm.
Locker send: 25 kg, max 64 × 41 × 38 cm – the largest compartment.

• Maximum dimensions rule: length + height must be less than 120 cm.

Measure and weigh the parcel after all protective packaging has been added.

Delivery details & important notes

Delivery is to the selected Point Relais or Locker. Collect the parcel before the deadline in the Mondial Relay notification.

• After the first Mondial Relay scan, Vendora updates the shipping status automatically.

• If a delivery attempt is unsuccessful, follow the instructions and collection deadline shown in the courier tracking or notification.

Note: Tracking starts at the merchant’s scan. If the relay shop scans late, the parcel shows “not shipped” for a day-plus while it’s physically moving.

Packaging responsibility

The seller is responsible for packaging the shipment. Proper packaging is essential to protect the parcel during transport, and inadequate packaging can affect a damage claim.

• Use a rigid, undamaged outer box suitable for the item’s weight.

• Parcels should not be too small or oddly shaped (i.e. rounded).

• Wrap items separately, protect corners and fragile parts, and fill empty space so the contents cannot move.

• Seal every opening and seam with strong parcel tape. A Fragile label does not replace protective packaging.

• Remove or fully cover old labels and barcodes.

• Place the Vendora shipping label flat on the largest side without covering a seam or folding it around an edge.

Tracking your parcel

Both buyers and sellers can follow the shipment from Profile → Transactions → Order details.

The parcel can also be tracked on the official Mondial Relay tracking page: https://www.mondialrelay.be/fr-be/suivi-de-colis/

Tracking may remain at “label created” until Mondial Relay records the first physical scan.

Damaged or lost shipments

First, report the problem through Profile → Transactions → Order details. For damage or missing contents, the buyer must report it before approving the order and within 48 hours of delivery.

Then contact Vendora Support and provide the requested evidence. Keep the parcel, all packaging and the shipping label until the case is closed.

Contact Vendora within 48 hours of delivery for damage or missing contents. Send clear photos of the outer packaging, inner packaging, item and shipping label. For loss or delivered-but-not-received, contact Vendora as soon as possible with tracking details, proof of drop-off and a non-receipt declaration where requested.

Maximum compensation: 102€ based on courier criteria.

For Vendora’s general evidence and transport-damage process, see the Return Policy.

Prohibited items

Do not send ammunition, explosives, gases, flammable materials, radioactive, toxic or corrosive substances, weapons, illegal drugs, cash or securities, precious stones or metals, live animals, human remains, wet or leaking parcels, or temperature-sensitive perishables. Any object that can endanger people, equipment or other parcels is prohibited.

This list is not exhaustive. The item must also comply with Vendora’s rules, the carrier’s current terms, and the laws of the origin and destination countries. If an item needs a special dangerous-goods, temperature-controlled, age-verified, insured or customs service, it cannot be sent with a standard Vendora label.

Full courier list: Mondial Relay prohibited items