At Vendora, keeping buyers and sellers safe is our priority. Our chat uses automated filters to detect potentially unsafe messages, prevent scams, and ensure that users follow the platform’s Terms of Use.
If a message contains content that may put users at risk or violate our rules, it may be blocked or trigger a warning.
Why might a message be blocked?
The most common reasons include:
- Sharing contact information or communicating outside Vendora
Messages containing phone numbers, email addresses, social media accounts, or suggestions to continue the conversation outside Vendora may be blocked. Keeping communication on the platform helps protect both buyers and sellers. - Payments or transactions outside Vendora
Messages suggesting direct payments, sharing external payment links, or arranging purchases outside Vendora may be blocked.
Payments made outside Vendora are not covered by Buyer Protection. Always use Buy via Vendora to keep your transactions safe. - Arranging meetings outside the order process
Messages attempting to arrange an in-person meeting before an order is placed may be blocked.
If you prefer to meet in person, you can select the meet-in-person delivery option when placing an order through Vendora. - Inappropriate or suspicious content
Messages containing insults, threats, harassment, suspected scams, or other inappropriate content may be blocked to maintain a safe and respectful environment. - Spam or promotion of other platforms
Messages advertising external businesses, promoting competing marketplaces, or encouraging users to complete transactions on other platforms may be blocked. - Misuse of shipping offers
Messages suggesting that a seller can increase an item’s price to cover Superboost free shipping for a specific buyer may trigger a warning. Superboost benefits cannot be applied this way, and the listing’s standard shipping options remain available.
What can I do if my message is blocked?
If your message was blocked, review its content and try rephrasing it without including restricted information or arrangements.
If you believe your message was blocked by mistake, please contact our Support team for assistance.
Please note that repeated violations of Vendora’s rules may result in account restrictions.
Our goal is to keep Vendora a safe and enjoyable place for everyone to buy and sell.
Still have questions or need help from Vendora Support? Send us a message.
